Frequently Asked Questions

Why should I consider Superior Seating?

When you buy from Superior Seating, you’re buying direct. There is no ‘middle man.’ All wood and steel products sold by Superior Seating are assembled right here in our own U.S. facility using hand-selected, premium materials. Our quality control inspectors ensure that each piece passes our stringent QA process before being carefully packaged and shipped. This provides our clients the highest quality and best value.

We pride ourselves on providing a superior buying experience, one of the best in the industry. Because we are a one-stop process, we have everything we need to create the custom commercial seating package to give your establishment the look you want. We’ll also advise you when your order is ready to ship, and it will be shipped with the fastest lead time in the industry.

Do you sell to home owners?

Superior Seating sells restaurant furniture intended for the commercial industry – bars, restaurants, bistros, cafés, and other hospitality establishments.

Do you require a minimum order?

Yes, we require a minimum order of $1,500 to ensure it is cost-effective to manufacture.

What are the payment terms? 

Because we are a manufacturer we do require payment in full before the order is shipped. In certain instances we will accept payments in installments - however payment in full before shipment is required.  

Do you offer financing?

Yes, Superior Seating now offers financing through Advantage+, a direct lender with an A+ rating with the Better Business Bureau. Please get in touch with our sales representatives for more information.

What payment methods do you accept? 

We accept the following credit cards: Visa, MasterCard, Discover and American Express, as well as PayPal, wire transfers, money orders, and checks/eChecks/ACH.

Do you offer a price guarantee?

Superior Seating offers competitive pricing for superior quality products ensuring the best value for our clients. We do not strive to be the cheapest; however, we will be happy to match or beat a competitor price where they offer the same quality product and warranty at a lower cost.

We also offer a price guarantee on select products as indicated on a product details page. Show us a legitimate quote (on company letterhead or email) for the same product from a competitor, including all associated costs, and we’ll match it.

Can you provide samples?

Superior Seating is happy to provide a free material sample (vinyl/fabric) upon request. We are also happy to provide small samples of our table tops and wood chip samples. For actual product samples (a chair or a bar stool, for example), we charge for the cost of the product and a nominal shipping charge. Please note that samples are shipped via FedEx and should be regarded for sample purposes only. If the sample arrives damaged, we will provide replacement parts, if possible. Samples are not returnable or refundable.

What is the turnaround time once I place an order? 

The turnaround time of orders heavily depends on the nature of the items ordered and will be provided with your order confirmation.

Is assembly required?

To allow for a more compact shipment, and therefore, keep our shipping costs competitive, most table tops and bases (and some aluminum bar stools) are shipped unassembled. For these pieces, light assembly is necessary, usually requiring no more than a screw driver or allen wrench.

Is my order available for Pick Up?

Depending on the items and the time needed to get the order prepared for pick up, most orders can be picked up 2-3 business days after order is placed. We need a 24 hours advanced notice before all order pick ups. Pick up times are M-F, 8:30AM-3:30PM, CLOSED from 12PM-1PM. Hours subject to change during holidays. 

What are ‘quick-ship’ items?

Superior Seating has a selection of popular items that are preassembled and packaged, ready to ship upon order. Choose from this selection if you want your furniture fast and don’t require a custom order.

How is my order shipped?

Superior Seating partners with a select network of freight carriers. When an order is placed, we reach out to them and determine the best carrier for that particular shipment, taking into consideration the order size, distance, time to delivery, and of course, cost. For more information please review our shipping policy by clicking here.

What do you charge for shipping?

Because of the volume of business we provide, our carriers offer discounted rates. These rates are passed along to our customers. The cost varies with each order; therefore, shipping will be quoted before the order is finalized and confirmed by you, the customer.

Do you ship internationally?  

Superior Seating ships in the continental U.S. only. You, the customer, may arrange for shipping anywhere worldwide, and we’ll be happy to package the order for transport.

How do I track my order?

The ability to track a shipment depends on the carrier used. Superior Seating sends an email when the order is completed and shipped. This will indicate the name of the carrier, their contact information and a tracking number, if one is provided.

What do I need to do to receive my order?

Someone must be available to inspect and sign for your order. When the carrier arrives, inspect the shipment for any damage and a proper count and note any issues on the Bill of Lading documents for your records. If you suspect damage you must note that on the Bill of Lading otherwise, we will not be responsible for the damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. For more information please review our shipping policy by clicking here

Do you offer a product warranty?

All of our wood and metal products have a manufacturer’s warranty. Unless otherwise noted, Superior Seating warrants all wood products are free of manufacturer defects in chair frames and workmanship for one year. Our metal products carry a warranty against manufacturer defects for five years, including broken or fatigued welds. Should one of our products prove to be defective while being used as intended within the warranty limits, we will happily replace or repair the item.

What is your return policy?

Because our products are custom made, we cannot accept returns. We are happy to help you through the selection process, provide material samples, and answer all of your questions until you are satisfied that you’ve made the right choice when placing your order. We may accept non-custom, quick-ship items still in the original packaging. Please call to request an RMA number within 2 weeks after receiving your order.

What is your cancellation policy?

Orders can be cancelled as long as production hasn’t begun. Any fees associated with processing the original and refund payment will not be refunded. Custom orders already in production cannot be cancelled, and there is a 30% restocking fee for returned non-custom, quick-ship items.  

How do I care for my new restaurant furniture?

Our superior quality furniture is built to withstand heavy, daily use and still look great in your establishment. Preserving its beautiful appearance requires little more than keeping it clean. In general, tend to spills as they happen, and wipe the furniture with a damp cloth as needed using a solution of a mild detergent and warm water.