Frequently Asked Questions

You can easily check your order status by logging into your account and visiting the "My Orders" section. You'll find real-time updates on your order's progress.

To view the status of your quote, log in to your account and visit the Quote Requests section. You’ll find updates and details on your pending or completed quotes.

Shipping costs vary based on the size, weight, and destination of your order. You'll see the exact cost during checkout or after requesting a quote. We offer standard and liftgate shipping options, depending on your needs.

We accept various payment methods, including:

• Credit or Debit Cards
• Check Payments
• E-checks
• Wire Transfers
• Pay Later Option

To cancel or modify your order, please contact us immediately via phone, email, or chat. We’ll discuss the details and if your order hasn’t shipped yet, we’ll do our best to adjust the order to meet your needs. 

To apply for tax-exempt status, please provide your tax exemption certificate before placing your order. You can do this during the checkout process or by contacting our customer service team for assistance. Once your certificate is verified, we'll update your account to reflect your tax-exempt status. Please note, we cannot accept tax exemption certificates after an order has been placed, so be sure to submit it beforehand to ensure a smooth process.

To apply for financing, follow these steps:

1. Submit Your Application: Visit the Advantage+ secure application portal here.
2. Review Call: After submitting your application, expect a call to discuss available options.
3. Approval: A financing commitment will be sent via email once the approval process is completed, typically within one business day.
4. Sign Documents: Electronic documents will be provided for signature. After signing, your account will be funded.

A response is typically provided within one business day, and the next steps will be guided accordingly.

Yes, we offer bulk discounts for large orders. To discuss special pricing, please request a quote and our sales team will provide you with the details.

Yes, you can order samples for most of our restaurant furniture, with the exception of booths and table bases. To request a sample, follow these simple steps:

1. Go to the product page of the item you're interested in.
2. Click the "Request a Sample" button located just below the "Add to Cart" button.
3. Fill in your shipping details, and submit the request.

Once submitted, we'll send you email updates with the status of your sample and additional details.

If you're having trouble placing an order or requesting a quote, please contact our customer support team via phone, email, or chat. We'll help troubleshoot the issue and assist you in completing your request.

You can easily check your order status by logging into your account and visiting the "My Orders" section. You'll find real-time updates on your order's progress.

If you need to change your delivery date, please reach out to us as soon as possible via phone, email, or chat. If your order hasn’t shipped yet, we’ll do our best to adjust the delivery schedule to meet your needs.

For new customers, we require a minimum order of $1,500. Returning customers may be eligible to place smaller orders. If you have questions about your eligibility, feel free to contact us.

If you need to cancel your order, please contact us immediately via phone, email, or chat. We’ll discuss the details and do our best to assist you.

Yes, you can add or modify items in your order as long as it hasn’t shipped yet. We’ll create a new quote for you with the updated items. Just get in touch with us to make the changes.

If you need to update your delivery address, please contact us right away via phone, email, or chat. As long as your order hasn’t shipped yet, we can update the address for you.

If your order has already shipped, the delivery address cannot be changed in most cases. The freight company will deliver the items to the address originally provided, and the delivery must be accepted at that location.

Important: Once an order is in transit, changes to the delivery address are rarely possible. However, if you’re facing an exceptional situation, please reach out to us immediately—we’ll do our best to contact the freight provider on your behalf. While we cannot guarantee that changes can be made, we’re happy to check if an exception is possible.

Attempting to reroute the shipment on your own or refusing delivery may lead to delays, additional fees, or a failed delivery. Please contact us directly so we can help guide you through the best next steps.

Yes, you'll receive updates at every important stage of your order. This includes notifications about your order status and tracking number, so you can easily follow your delivery from start to finish.

If you’re having trouble placing an order for delivery, it might be because the delivery address is outside the country. If you believe delivery should be available, you can select ‘Pick Up’ during checkout and contact us. We’ll quickly update your order with the correct delivery details.

Your order may be on hold for a few reasons, such as an order value below $1,500, an incorrect business address, or a flagged payment by our payment processor. To resolve this, please contact us, and we’ll help clarify the situation and get your order moving.

You can cancel your order anytime before production starts. Once production has begun, we can't cancel custom orders. For non-custom, quick-ship items, if they haven't shipped yet, you can still cancel, but please note that a 30% restocking fee applies. Also, any payment processing fees (for both the original payment and the refund) won't be refunded. If you're unsure about the status of your order, feel free to reach out, and we'll assist you.

To check your quote status, simply log into your account and head to the "My Quotes" section. You'll see real-time updates on the progress of your quotes.

A quote is a detailed estimate provided by us that includes pricing, shipping costs, and any potential discounts for the products you're interested in. It's an essential step before making a purchase, especially for larger orders or special circumstances.

You should request a quote if:

• Your order total is more than $7,500.
• Your order will be shipped internationally.
• You’re interested in potential bulk discounts.

Requesting a quote allows you to understand the full cost and any available savings before committing to a purchase, ensuring that all your requirements are met, and that you're getting the best possible value.

Requesting a quote is straightforward and similar to placing an online order:

1. Add the items you’re interested in to your cart.
2. Click "Request a Quote."
3. Enter the shipping address (note: it must be a commercial address).
4. Choose your preferred delivery method and timing.
5. If you have any special requests or need to discuss anything, add your notes in the remarks section.
6. A dedicated sales representative will contact you within 24 hours to finalize details. You'll receive your quote via email and it will also be available on your customer dashboard.
7. To complete your purchase, simply click "Accept and Purchase" from your dashboard or the email link.

Yes, we offer discounts on large orders. Request a quote to discuss the specifics with your dedicated sales representative.

You should receive your quote within 24 hours of your request. Typically, if you place a quote request between Monday and Friday, you'll receive it on the same day.

If you decide to move forward with your purchase, accepting the quote is easy. Simply log in to your dashboard, navigate to the "Quotes" section, and click "Accept and Purchase." You can also use the link provided in the quote email to finalize your order.

Quotes are valid for two weeks. If you need to extend or renew a quote, contact us via phone, email, or chat. Alternatively, you can request a new quote.

Creating an account is quick and easy! Just visit our New Customer Account page, fill out the required fields, and you'll be all set to start enjoying our services.

To update your account details, login and head over to the "Account" section. There, you can easily edit your addresses, email, password, and other account information to keep everything up to date.

No worries! If you’ve forgotten your password, simply go to the Login Page and request a password reset email. Follow the link in the email to set up a new password in just a few steps.

Creating an account offers you many advantages:

• Manage all your orders and quotes in one place.
• Access exclusive member-only deals and bulk quantity discounts.
• Enjoy faster checkout and seamless order tracking.
• Receive personalized assistance from a dedicated account manager for complex orders.

Yes, you can! Easily manage multiple businesses from a single account by adding them to the "Saved Addresses" section. This allows you to keep everything organized and accessible.

To close your account, simply reach out to our customer support team. We can help you with the process and ensure that all necessary information is handled appropriately. Please note that we may need to retain certain records for legal and tax reasons, but we'll take care of everything else for you.

Updating your billing information is simple. Just go to the "Saved Addresses" section in your account, where you can either modify your default billing address or add a new one.

Absolutely! You can save and manage multiple shipping addresses all in one place by adding them to the "Saved Addresses" section of your account.

Expedited shipping is available for some items at an additional fee. Contact us to discuss your options.

If you notice any damage to the packaging or products when you receive your order:

1. Inspect the items carefully and document any visible damage.
2. Note the issues on the Bill of Lading (the delivery receipt) provided by the carrier. This documentation is necessary for us to process any claims.
3. Contact us immediately to report the damage. We’ll guide you through the next steps to resolve the issue.

If your order is marked as delivered but you haven't received it, please contact us right away. We will coordinate with the carrier to track down your shipment and resolve the issue as quickly as possible. Provide us with your order number and any relevant details so we can assist you more efficiently.

If your shipment is delayed, please contact the carrier listed in the email confirmation or your customer dashboard for the latest update. Delays can happen due to various reasons such as weather conditions or logistical issues, and the carrier will provide the most accurate information on the status of your shipment. If you need further assistance, feel free to reach out to our customer support team.

While we can’t guarantee exact delivery times, many carriers offer a delivery window. Let us know your preferred time, and we’ll do our best to accommodate it, though exact timing depends on carrier availability.

Our standard delivery service is Monday through Friday. Weekend or holiday deliveries are generally not available but may be arranged for an additional fee. Contact us in advance if you need special arrangements.

Yes, once your order ships, we’ll email you a tracking number and a link to track your shipment. You can also view the tracking information in your customer dashboard.

Re-delivery fees may apply if you’re unavailable during the scheduled delivery time. Fees vary based on the carrier and situation. To avoid extra charges, please ensure someone is available to receive the delivery.

Shipping fees depend on the size, weight, and destination of your order. The exact cost will be shown during checkout. We aim for clear and transparent pricing.

Shipping times vary based on the product and your location. Generally, you can expect delivery within 3 to 9 business days from when your order ships. Custom or large items might take a bit longer. We’ll send you a tracking number once your order is on its way so you can track it.

We work with trusted LTL carriers to deliver your order safely and on time. Depending on the size and weight, we use freight, liftgate, or specialized carriers. You'll get a tracking number so you can follow your order's journey.

Yes, you can ship orders to multiple addresses. To place a multi-address order, please contact our customer service team by phone, email, or chat. We'll be happy to assist you in setting up the shipping details. Alternatively, you can place separate orders for each location, ensuring accurate delivery and tracking for each destination.

Yes, you can pick up your order from our warehouses in Union County, NJ, or Miami, FL. Choose “Pick-up” at checkout or when requesting a quote. We’ll notify you with pickup instructions once your order is ready.

Shipping costs vary by size, weight, and destination. You’ll see the shipping costs during checkout or receive them after requesting a quote. We strive to keep our rates competitive.

To change your delivery date, contact our customer service team as soon as possible. We’ll work with the carrier to adjust the schedule. Note that changes made close to the delivery date may incur additional fees.

If you’re not available at delivery time, please contact us to reschedule. The carrier might attempt redelivery or hold your order for pickup. Additional fees may apply for redelivery, so coordinating in advance is best.

Yes, we offer liftgate service for deliveries at an additional cost. We highly recommend this service for commercial addresses without a loading dock or large or heavy items. It ensures your order is safely lowered to the ground from the delivery truck.

To request liftgate service, simply add a note to your order during checkout, quote request or contact our customer service team. We want to make sure your delivery experience is as smooth as possible.

We accept various payment methods, including:

1. Credit or Debit Cards
2. Check Payments
3. E-checks
4. Wire Transfers
5. Pay Later Option

As a manufacturer, we require full payment before shipping your order. In some cases, we may accept installment payments, but the total amount must be paid before your order is shipped.

Payment declines can occur for several reasons, including insufficient funds, incorrect payment details, or security issues. Please check your payment information and ensure sufficient funds are available. If the problem persists, contact your payment provider for assistance.

Yes, you can. Please contact us to arrange payment with multiple credit cards.

To update your payment details, please reach out to us directly for assistance.

Currently, we do not offer recurring payment options.

We take payment security seriously and use advanced encryption and secure payment gateways to protect your information. Your data is safe with us.

Yes, we accept international payments. Please contact us for more information on processing your international order.

You will receive a receipt via email once your payment is processed. If you need a physical copy or have not received it, please contact us.

We primarily accept payments in USD.

Unfortunately, we do not offer payment on delivery. Full payment is required before shipment.

Late payment fees are generally not applicable. However, please ensure timely payment to avoid any delays in processing your order.

Yes, you can request an invoice before making a payment. Please contact us to receive your invoice.

We do not currently offer automatic billing options. Please contact us for alternative arrangements.

If you need to change your payment method after placing an order, please contact us as soon as possible, and we will assist you in making the necessary adjustments.

Yes, we partner with Advantage+ to provide financing for business equipment purchases ranging from $5,000 to $200,000

1. Submit Your Application: Go to Advantage+ secure website application portal here.
2. Review Call: After receiving your application, we’ll give you a call to discuss your options.
3. Approval: We’ll send you a financing commitment via email once the approval process is completed, typically within one business day.
4. Sign Documents: You’ll receive electronic documents for signature. After signing, your account will be funded

For detailed and up-to-date information on financing terms, please visit Advantage+ FAQ section.

Once Advantage+ receives your completed application, they’ll reach out to discuss your options. For most cases, this is all that’s needed. However, for newer companies or larger amounts, additional information such as financial statements and tax returns may be required. The approval process typically takes one business day.

Yes, you can visit our showrooms in Kenilworth, NJ, and Miami, FL to see our furniture in person. If you want to check the availability of a specific item before visiting, just give us a call or send us a message. We’ll be happy to help!

You’re welcome to visit our showrooms without an appointment. However, if you’d like to have a dedicated specialist available during your visit, please get in touch with us to arrange this.

Absolutely! We offer custom restaurant furniture design services to help you create pieces that perfectly match your needs and style. To learn more or to start your custom design project, please contact us.

The lead time for custom orders typically ranges from 2 to 4 weeks. However, larger orders or specific items like booths might take a bit longer, usually 6 to 8 weeks. Once we have the details of your order, we’ll provide a more precise timeline. If you’re working with a tight deadline, please let us know—we'll do everything we can to meet your needs.

Yes, we offer a range of eco-friendly furniture options for any commercial dining space! Our sustainable restaurant furniture is made from responsibly sourced materials and low-impact manufacturing processes. Look for the “Eco-Friendly” label on our product pages, or contact us for more information on our green initiatives.

You can find detailed product specifications on each product page. Just click on the “Specifications” tab for comprehensive details. If you need more specific information or have any questions, feel free to reach out to our support team.

We use a variety of high-quality materials including hardwoods, metals, and premium fabrics. Our selection ensures durability and style to meet the demands of the hospitality industry. For specific details on the materials used in product pages or contact our support team.

Yes, all our restaurant furniture meets or exceeds industry standards for quality and safety. We ensure that our furniture complies with relevant regulations and guidelines to ensure the best performance and safety for your restaurant.

Finding the perfect furniture for your business can be a challenge. Our design consultants are here to help. We'll work with you to understand your space's unique needs and recommend furniture that's both functional and stylish.

Ready to get started?

• Request upholstery swatches
• Schedule a layout consultation: [link]
• Visit our design center
• Get inspired by our case studies

Or, simply contact us for a personalized consultation

Absolutely! We offer a range of finishes and can customize them to match your desired look. Whether you want a specific color, texture, or finish, let us know your preferences, and we'll work with you to achieve your vision.

While we don't currently display customer reviews on our website, we do provide installation pictures for most of our products so you can see how they look in real-life settings. Additionally, if you're interested in hearing from customers who have purchased a specific product, we’d be happy to connect you with them. Just let us know, and we'll facilitate the introduction!

Yes, we offer restaurant furniture products designed specifically for outdoor use. To find these items, you can filter by the 'Outdoor' option on our website or check the product specifications listed on each product page. These products are built to withstand the elements, ensuring durability and longevity in commercial outdoor settings.

Yes, replacement parts are available for some of our products. If you need a specific part, please contact our customer service team with your product details, and we'll assist you in getting the right replacement.

To check a product's availability, visit the product page on our website. You’ll see a status label at the top of the page indicating whether the item is 'In Stock' or 'Pre-Order.' This information is updated in real time. If you have any questions about availability or lead times, our team is here to help.

Absolutely! You can order samples for most of our restaurant furniture, except booths and table bases. To request a sample, simply go to the product page and click on the "Request a Sample" button located just below the "Add to Cart" button. You'll be prompted to fill in your shipping details, and once submitted, your request will be processed like a regular order. We'll send you all the necessary information and shipping details.

Yes, we do! You can easily order swatches by adding your selected swatches to the basket and filling out a simple Upholstery Swatches form.

No, product samples are available for purchase at the same price as regular orders. This allows you to experience the full quality and craftsmanship of our products before making a larger commitment.

Delivery times for product samples can vary. However, FedEx Ground Service generally delivers within 3-7 business days within the contiguous United States. Once your request is processed, we’ll provide you with specific delivery details

Yes! If you're interested in custom finishes, simply select your preferred options on the product page, and then request a sample. This way, you can ensure the finish perfectly matches your vision.

We’re sorry, but product samples are not returnable or refundable once you've received them.

Typically, we can process up to 5 product samples at a time. However, this may vary depending on the scale of your project and the products involved.

Once your sample request is processed, you'll receive an email with tracking details so you can monitor the shipment's progress.

While most of our products are custom-made to your specifications and therefore non-returnable, we do accept returns for non-custom, quick-ship items—provided they are still in their original packaging and meet all return criteria.

To request a return, you must contact us within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number. Returns will not be processed without prior written authorization.

Please note:

• A 30% restocking fee will apply to all authorized returns of in-stock (non-custom) items.
• Original packaging is required for returns, exchanges, or pickups.
• If your order arrives damaged or defective, note this on the freight bill before the driver leaves and notify us within 48 hours so we can initiate a claim.
• In such cases, a call tag will be issued for pickup.
• Follow any specific instructions on the packaging, if applicable.

For questions or assistance, contact us at sales@superiorseating.com.

Since our custom furniture is made to order, we cannot accept returns. However, we’re here to assist you throughout the selection process. We can provide material samples and answer any questions to ensure you’re confident in your purchase before placing an order.

Our wood and metal products come with a manufacturer’s warranty. Unless stated otherwise, we guarantee that our products are free from manufacturing defects. All indoor and outdoor products are covered for one year. For our metal products, the warranty also includes protection against defects like broken or fatigued welds. If any product is found to be defective under normal use within the warranty period, we will gladly repair or replace it.

To request a warranty repair, please contact us by phone or email with your order number and details of the damage, including when it occurred. We’ll guide you through the next steps. Please don’t return any merchandise without prior authorization.

Yes, warranties do not cover indoor products used outdoors, items exposed to harsh conditions, or damage from improper care and cleaning.

If you receive a damaged or defective item, contact us by phone or email. We’ll provide instructions on how to proceed. Depending on the situation, we may send replacements, arrange repairs, or provide a return for the damaged item.

If you need to file a complaint, please email us at sales@superiorseating.com with your order number and a detailed description of the issue. We’re committed to resolving any concerns you have.

Resolving your issue is a top priority for us, and we aim to address and resolve complaints as quickly as possible.

You can easily order upholstery swatches by selecting your preferred options and adding them to your basket. Once you've made your selections, just complete a quick form here to finalize your request.

Yes, we can provide CAD or 3D models for certain products. For more information and to find out which models are available, please reach out to us directly, and we'll be happy to assist you.

Definitely! Customization is one of our specialties. Most of our products offer a variety of custom options, including thousands of upholstery choices, to ensure your furniture perfectly complements your restaurant design.

Yes, we do! You can speak with one of our sales representatives to discuss your project, or if you need more detailed assistance, you can request a Restaurant Layout and Design Consultation, the initial consultation is free.

Certainly! We’ve included installation images on our product pages for specific items, and you can explore more detailed examples on our Furniture Case Study page.

Yes, we love collaborating with architects and interior designers! If you're interested in working together, please email us at sales@superiorseating.com with your details. We can discuss various opportunities, such as listing your services on our website, collaborating on projects, or exploring discounts for large-scale orders.

Choosing the right restaurant furniture for your space can be challenging, but our design consultants are here to help. We'll collaborate with you to understand your specific needs and recommend furniture that is both functional and stylish, perfectly suited to your space.

Ready to get started?

• Request upholstery swatches
• Schedule a layout consultation
• Visit our design center
• Get inspired by our case studies

Or, simply contact us for a personalized consultation.

Yes, we charge sales tax on orders shipped to states where we are required by law to collect it. The applicable rate will be calculated and displayed during checkout.

If your business qualifies for tax-exempt status, you can apply by submitting your tax exemption certificate to our customer service team before placing your order. Once approved, your account will be updated to reflect your tax-exempt status. Please note, we cannot accept tax exemption certificates after an order has been placed, so be sure to submit it beforehand to ensure a smooth process.

Tax exemption varies by state and business type. If you believe your business qualifies, please check with your local tax authority and submit the appropriate documentation to us for review.

Unfortunately, we cannot provide refunds for sales tax if you forgot to apply your tax exemption at checkout. This policy is in place for several reasons:

1. System Limitations: Our system is designed to calculate and apply sales tax automatically based on the shipping address. Once the order is processed, it becomes difficult to retroactively adjust the tax amount.
2. Fraud Prevention: This policy helps to prevent fraudulent claims of tax exemptions. Allowing refunds for forgotten exemptions could open the door to abuse.
3. Administrative Burden: Processing refunds for forgotten exemptions would be time-consuming and could lead to increased costs for our customers.

If you forgot to apply for your tax exemption, we recommend contacting our customer service team as soon as possible. They may be able to provide guidance on how to avoid similar issues in the future.

In some states, sales tax is also applied to shipping charges. The exact rules depend on the state where the order is being shipped. The tax will be calculated based on the destination state’s regulations.

For an accurate quote on international shipping, please request a detailed estimate during the quotation process. Alternatively, you can reach out to our sales team directly for personalized assistance. We’ll be happy to help 

Yes, we do! We ship to Canada and Mexico. If you're interested in shipping to other countries, feel free to contact us, and we'll see how we can assist you.

International shipping costs are calculated based on the destination, weight, and dimensions of the package. We strive to provide you with the most accurate and competitive rates possible.

Customs duties and taxes vary by country and are the responsibility of the customer. We recommend checking with your local customs office for specific details.

International shipping times vary depending on your location and the specific products ordered. Typically, orders to Canada and Mexico take between 2-4 weeks. Our team will provide a more precise timeline when you place your order.

Yes, we offer product samples to international customers. Contact our sales team to discuss sample options and shipping costs.

Yes, you can! Our sales team is happy to assist you with placing your international order over the phone. Just give us a call, and we'll take care of the rest.

To become a wholesale customer, simply create an account on our website. Once your account is set up, reach out to our sales team to discuss wholesale options tailored to your business needs. We’ll guide you through the process and help you get the best deals for your restaurant furniture. Create an account now and contact our sales team to get started!

Yes, we offer tiered pricing for bulk orders. The more you buy, the more you save. Contact our sales team for a custom quote based on your order size.

Yes, we periodically offer special discounts and promotions exclusively for our wholesale customers. Make sure you’re subscribed to our newsletter to stay updated on the latest deals.

Typically, wholesale discounts cannot be combined with other promotions. However, if there’s a specific deal you’re interested in, feel free to reach out to our sales team to see what options are available.

Absolutely! As a wholesale customer, you’ll receive dedicated support from our sales team, who can assist with everything from product recommendations to order management. We’re here to ensure you have a seamless experience.